Shopify returns and exchanges app for apparel brands

Keep thesale.

A size-swap returns portal for Shopify apparel brands with 25-40% return rates. Swap sits next to return, so the shopper's wrong size stops costing you the sale.

See the swap portalBecome a design partner

The shopper's choice, example

Swap
Return

Refund stays an option. Swap just goes first.

00 / The returns math

Returns are a margin problem.

Your ops lead already knows this. We just put it in one place, with the arithmetic showing.

01 / Apparel return rates

25-40%

That is the range apparel brands live in. Roughly one order in three comes back.

02 / The refund

Margin walking out the door.

Every refund hands back revenue you already paid to acquire, pick, pack and ship.

03 / The label

A generic label recovers nothing.

It moves the box. It does not ask whether the shopper wanted a different size.

04 / Same return, three outcomes

  • Refund

    Sale gone. Margin gone with it.

  • Generic label

    Box comes back. Nothing recovered.

  • Swap

    Right size ships. Sale kept.

The shopper's size was off. The sale doesn't have to be.

Live example. Click around.

Put swap next to return.

Refund stays an option. Swap just goes first.

yourstore.com/returns

Your order, example

Ridge crewneck

Moss, size M

Prefilled with the original variant. Same colour, new size.

Swap now and the sale stays. No credit needed.

What your ops team sees

Example
Swap pending
The sale
At risk until a size is picked
Label
Swap label, ready when a size is chosen
Stock
Nothing reserved yet
Next step
Waiting on the shopper's size choice

Original variant M is prefilled. The shopper hasn't picked a new size yet.

How it works

Three steps. Zero spreadsheets.

Shopper, rules, ship. Your ops team only touches the odd case.

  1. SwapReturn

    Prefilled: original variant

    Step 1

    Shopper picks swap or credit

    The portal puts swap next to return. The original variant is prefilled and store credit is on offer. Refund stays an option.

    • If size swap, then keep the sale
    • If credit chosen, then add the bonus
    • Label prints. Ops gets a note
    Step 2

    Rules and labels run

    Your rules pick the outcome and the label prints itself. Your ops team only looks at the odd cases.

  3. Sale kept
    Step 3

    The swap ships, the sale stays

    The new size goes out and the revenue stays on your books. Native Shopify handles the refund. We handle the keep.

What you get

Five tools for one job

Each one ties to a line on your returns report.

01 / Size-swap flow

The size was off. The sale doesn't have to be.

Shoppers swap to the right size in the portal before they ask for a refund.

02 / Credit incentives

Credit as a nudge, not a trap

Set rules for when store credit is offered. Refund stays an option. Swap just goes first.

  • Credit offered on size swaps
  • Rules you set per reason
  • Refund always one click away

03 / Variant prefill

Original variant, prefilled

The portal opens on what the shopper bought, so they only change the one thing that was wrong.

04 / Labels and rules

Rules run. Labels print.

Your ops lead sets the rules once. Every return follows them without a ticket.

05 / Advanced analytics

See what you kept

Revenue retained, swap by swap. Advanced analytics come with Scale.

Native Shopify handles the refund. We handle the keep.

Nothing replaces your refund flow. We sit in front of it and offer the swap first.

07 / REVENUE RETAINED

See how much sale you kept per 100 returns.

Every return ends one of three ways. The dashboard counts each one, so you see the kept share move week by week.

Growth tier adds the dashboard.

Scale adds advanced analytics on top.

Outcome per 100 returns, by week

EXAMPLE DATA
  • Swapped
  • Store credit
  • Refunded
EXAMPLE DATA

37/100

Returns that kept the sale in week 6, as a swap or store credit.

EXAMPLE DATA

$1,860

Revenue retained per 100 returns at a made-up $50 average item. Yours will differ.

Where the sale is kept, by return reason

EXAMPLE DATA

Outcomes per 100 returns. Size reasons swap well. Changed minds mostly don't, and that is fine.

Return reasonSwappedCreditRefundedKept
Size too small34125446
Size too large29116040
Not as pictured6108416
Changed their mind388911

Every number on this page is placeholder data, not a customer result. Real case studies come from our design partners.

Pricing

Pick the cap that fits.

Match the tier to your monthly returns. Go over and it is $0.40 per return, on Starter, Growth and Scale.

$0.40 per return over the cap

  • 01 / TIER

    Starter

    from$99/ month

    Up to 300 returns a month. Swap next to return on one store.

    Overage $0.40 per return above the cap

    Talk to us
  • 02 / TIER

    Growth

    from$299/ month
    Built for the $2M to $5M core

    Up to 800 returns a month. Rules, labels and the retained revenue dashboard.

    Overage $0.40 per return above the cap

    Talk to us
  • 03 / TIER

    Scale

    from$599/ month

    Up to 2,000 returns a month. For brands running several swap rules at once.

    Overage $0.40 per return above the cap

    Talk to us
  • 04 / TIER

    Plus

    from$999/ month

    Custom quote for Shopify Plus volume. Tell us your monthly returns.

    Talk to us

Plus quotes start from the design partner form below. Tell us your monthly returns and we reply with a number.

06 / FAQ

Objections, answered.

We read the pushback before you send it. Short answers below.

Still stuck? Email us.

site-jx7af79a@sogoodmail.co

Yes. Refund stays an option. Swap just goes first. Shoppers who want their money back pick refund, and it sits in plain sight.

Partners

Get in early.Share the upside.

Agencies refer apparel brands and share revenue with us. Merchants join as design partners and help prove the numbers.

6

beta merchants running on the prototype today

10

design partners we are looking for

Call

is where agency terms get settled. No percentages posted.

01 / For Shopify agencies

Refer us. Share the revenue.

Your apparel clients already complain about returns, so put swap next to return and we split the revenue with you.

  • Referral and revshare for agencies that bring us apparel brands.
  • Terms are agreed on a call. We don't post percentages.
  • You stay the ops partner. We run the swap portal.
Talk to us about revshare

02 / For design-partner merchants

Shape it. Get the case study.

Six brands are live on the prototype and we want ten design partners to measure how much sale each one keeps.

  • Your store runs on the prototype swap portal.
  • Case studies that measure revenue retained, on your numbers.
  • Open to Shopify and Shopify Plus apparel brands, $2M-$50M GMV.
Become a design partner
APPLICATIONS OPEN

Become a design partner

Tell us about your store and your returns volume. Terms get sorted on a call, not in a form.

  • 01 / WHO

    Shopify and Shopify Plus apparel brands

    $2M-$50M GMV, with 25-40% return rates and a refund button doing all the work.

  • 02 / WHAT YOU GET

    Swaps live on the prototype

    6 beta merchants run on it today. We want 10 design partners, and case studies that measure revenue retained.

  • 03 / PLUS QUOTE

    Above 2,000 returns a month?

    Plus starts from $999 a month, custom quote. Use this same form and pick the top bracket.

Fields marked * are required.

Prefer email? site-jx7af79a@sogoodmail.co

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